Shipping & Equipment Drop-off
We accept equipment for repair from all across Ukraine. Ship via Nova Poshta or drop off in person.
1. How to Send Your Device
Nova Poshta (recommended) — ship the device to our branch or address. Please contact us via Telegram or phone before shipping — we will confirm receipt and provide the current address.
In-person drop-off — visit our service centre. Book a time slot in advance via Telegram or phone.
Courier delivery — available by arrangement. Contact us for details.
2. Packaging Guidelines
Proper packaging prevents transport damage:
- Wrap the device in bubble wrap or foam on all sides (min. 3–5 cm thick)
- Place in a sturdy cardboard box; fill voids with packing material (newspaper, foam, chips)
- Secure or remove ASIC miner fans before packing
- Pack power supplies separately
- Include a note with your name, phone number, and fault description
- Seal the box firmly with tape
Note: do not use plain plastic bags — they provide no impact protection.
3. What to Include
- The device itself (without extra cables or accessories)
- A note with your name, phone number, Telegram handle, and fault description
- Previous service receipt (for repeat visits or warranty claims)
4. Shipping Costs & Timelines
Shipping to us: at the client's expense (Nova Poshta rates apply).
Return shipping after repair: at the client's expense or covered by NoBug — by agreement (warranty repairs are returned at our expense).
Transit time: 1–3 business days depending on your region in Ukraine.
5. Address & Contacts
Current address and Nova Poshta branch — please confirm before each shipment via Telegram or phone (the address may change).
Telegram: @nobugservice
Phone: +38 (093) 059-93-57
Working hours: daily 09:00 — 21:00