Warranty Service

NoBug provides a written warranty on all work performed and replaced components. The warranty period is recorded in the service receipt.

• ASIC chip replacement (BGA soldering) — 60 days from the device return date
• Hash board repair (SMD, traces) — 30 days
• Control board repair — 30 days
• Power supply repair — 30 days
• BMS / inverter repair (charging stations) — 30 days
• Complex repair (full restoration) — up to 90 days by agreement
• Firmware update / software configuration — 14 days

The warranty covers only the work listed in the service receipt. If the repaired component fails for the same reason, the repair is performed at no charge.

• Repeat failure of replaced components for the same reason
• Soldering defects discovered within the warranty period (cold joint, lifted pad)
• Incorrect operation of the repaired unit under normal operating conditions
• Performance degradation directly related to the repair work

The warranty does not cover:

• Physical damage occurring after device return (impacts, drops)
• Damage caused by unstable or incorrect power supply (voltage spikes, wrong polarity)
• Water damage, flooding, or short circuits
• Customer tampering after repair
• Normal wear of consumable components (fans, thermal paste, capacitors)
• Software issues unrelated to the repair work
• Faults in units not listed in the service receipt

1. Contact us via Telegram or phone, and provide your order number from the service receipt.
2. Describe the symptoms — we will help determine if this qualifies as a warranty case.
3. Bring or ship the device to our service centre (keep the packaging!).
4. We will perform a free diagnosis and, if the warranty case is confirmed, complete the repair within 3–7 business days.
5. Return of the device — pick-up or shipping via Nova Poshta at our expense.

Telegram: @nobugservice

Phone: +38 (093) 059-93-57

Email: [email protected]

For delivery information, visit the delivery page.